FAQ

1. Orders & Shipping

• How long does shipping take?

Standard shipping typically takes 4 to 7 business days, while expedited shipping takes 2 to 4 business days. All orders are processed and prepared within 48 hours (excluding weekends and statutory holidays).

• Do you offer free shipping?

Yes! We offer free shipping on all orders over $85 CAD within Canada and over $175 CAD overseas.

• How can I track my order?

As soon as your order leaves our warehouse, we’ll email you a tracking confirmation link so you can follow your package every step of the way.

• Do you ship overseas? 

We ship worldwide. However, some items have country-specific availability due to shipping restrictions, and you'll see this noted on the product page.

2. Returns & Exchanges

• What is your return policy?

You have 30 days from your delivery date to request a return or an exchange. Items must be unused, unworn, and in their original packaging with all tags and seals intact.

• How do I start a return or exchange?

It's easy! Just log in to your account on our website, find your order, and select the option to return or exchange the item using the drop-down menu for your reasons. No proof of purchase is required since it's an online order!

• Are there any non-returnable items?

Yes. Final sale items, digital goods, and socks (once the packaging has been opened for hygiene reasons) cannot be returned.

• How long do refunds take?

Once your return is received and inspected, approved refunds are processed back to your original payment method within 5 to 10 business days.

3. Products & Collectibles

• Are your products officially licensed?
  

Yes! All of our products are 100% officially licensed. We source directly from authorized distributors and brand partners, so what you receive is genuine, authentic merchandise with the same quality and packaging you'd find from the brand itself. We never sell bootlegs, replicas, or unlicensed reproductions.

• How do I choose the right size for apparel?

All of our apparel has its own size chart. Worth checking each time as our tees and our hoodies are measured differently.

Graphic tees are measured flat. "Width" is the shirt laid flat across the chest, so double it to compare against your own chest measurement is a 20" width is roughly a 40" chest. Available S–2XL. Length and width may vary by about an inch.

Hoodies and heavyweight tees list body chest measurements as a range, so match your actual chest size to the range shown.

Because the two are measured differently, your tee size and your hoodie size won't necessarily be the same letter. Check both charts rather than assuming.

The easiest method: take a t-shirt you already like the fit of, lay it flat, and measure straight across the chest just below the armholes. Match that number to the "width" column on our tee charts and you'll get the same fit.

Our tees are a standard unisex cut and run true to size. Size down one for a closer fit, size up if you like room.

Still unsure? Email support@localninja.ca with your usual size and what you're after, and we'll tell you what to order.

• What comes with the LED lamps?

Each lamp comes with 16 vibrant colors and a handy remote control so you can customize your display.

• Are your apparel unisex?

Yes! All of our apparel is unisex. Sizing varies slightly between styles, so check the size chart on each product page for exact measurements, and size down one if you prefer a closer fit.

4. Contact & Support

• How can I get in touch with customer service?

You can reach our team anytime by emailing us at support@localninja.ca or by filling out our contact form on the Contact Us page. We are available Monday through Friday, 9 AM – 5 PM EST.