Return & Exchange Policy

Last Updated: July 20, 2026

Thank you so much for shopping with Local Ninja. We want you to be absolutely thrilled with your new gear! We get it, though sometimes things just don't work out, or you might need a different size.

Whatever the case may be, we are here to help make the return or exchange process as easy and hassle-free as possible.

1. Our 30-Day Window

Take your time! You have a full 30 days from the day your order arrives at your door to request a return or an exchange. If it has been more than 30 days since your delivery, we unfortunately won't be able to process a refund or exchange, but please always feel free to reach out to our support team if you need help with your items.

2. Simple Eligibility

To make sure your return is accepted, we just ask that your item meets these simple conditions:

• Unused and Unworn: The item needs to be in the exact same condition that it arrived in.

• Original Packaging: Please keep all original tags, labels, and protective seals intact. (A quick note for our collectors: For figures and collectibles, the manufacturer's box must be entirely unopened and undamaged for us to accept the return).

3. A Few Small Exceptions

To keep things safe and fair for all our customers, there are a few items we cannot accept back:

• Final Sale: Any product snagged during a clearance event or marked as "Final Sale.

• Socks: For hygiene reasons, we cannot accept returns or exchanges on socks once the packaging has been opened.

4. How to Start a Return or Exchange (The Easy Way!)

No need to send us a lengthy email! You can start the process in just a few clicks:

1. Log in to your Account right here on our website.

2. Find the order you want to send back and click Return / Exchange the item.

3. Select your reason from the drop-down menu.

That's it! Once you submit your request, we will automatically send you all the instructions you need on how and where to send your package. Just a heads-up: Please make sure to submit this request through your account before mailing anything back to us so our warehouse knows to expect it!

5. Getting Your Refund

As soon as your package makes its way back to us and our team checks it over, we’ll send you an email to let you know it has been processed.

• When to expect your money: Once approved, your refund will automatically go back to your original payment method within 5–10 business days.

• Taking a little longer than expected? Depending on your bank or credit card company, it can sometimes take an extra few days to officially post to your account. If you're worried, just let us know!

6. Seamless Exchanges

Need a different style, or did something arrive damaged? We've got your back. We are more than happy to exchange items within that same 30-day window. Just follow the exact same steps in Section 4 to request an exchange through your account, and we’ll get the right item headed your way.

7. Shipping Costs

• If we made a mistake: Did you receive a damaged product or the wrong item? We are so sorry about that! We will gladly cover all return shipping costs to make it right.

• If you simply changed your mind: If you are returning an item because it wasn't quite what you expected or you ordered the wrong thing, we kindly ask that you cover the return shipping costs. Please note that these shipping costs will be deducted from your final refund.

We're Here For You!

Still have questions, or just want to chat with a human? We are always happy to help.

• Email: support@localninja.ca

• Business Hours: Monday – Friday, 9 AM – 5 PM EST