Politique de remboursement
Return policy
- 30-day return/exchange window after delivery.
- Items must be unused, unworn and in original condition.
- Collectible packaging must remain unopened and undamaged.
- Final-sale, clearance, digital goods and opened socks are excluded.
- Refunds return to the original payment method within 5–10 business days after inspection.
- LocalNinja pays return shipping for damaged or incorrect items; customers pay for change-of-mind returns.
Refund policy
- Customers have 30 days from delivery to request a return or exchange. Items must be unused, unworn and returned with their original packaging, tags, labels and protective seals intact. Collectible packaging must remain unopened and undamaged.
- Final-sale items, clearance items, digital goods and socks with opened packaging cannot be refunded.
- After receiving and inspecting the return, LocalNinja will notify the customer. Approved refunds are issued to the original payment method within 5–10 business days. Banks may require additional processing time.
- LocalNinja covers return shipping for damaged or incorrect products. For change-of-mind returns, return shipping is deducted from the refund.
Contact: support@localninja.ca
